Bulgarian-speaking Training Manager Pragmatic

Workster collaborates with a leading B2B solution provider who are looking to recruit a Training Manager for their studios in Sofia, Bulgaria. Your Role

• Lead and manage a team of trainers, overseeing their performance and ensuring seamless coordination of activities.

• Report to the Head of QC & Training, working closely to align training initiatives with the organization’s strategic objectives.

• Ensure adherence to all regulatory and contractual requirements, striving to exceed expectations in training execution.

• Cultivate a positive and engaging work environment that promotes strong relationships among staff and encourages a culture of continuous improvement.

• Design and deliver comprehensive training programs for new Game Presenters and Shufflers, as well as refresher training for existing employees to enhance their performance.

• Serve as a mentor and role model, guiding staff on procedures and controls for specific table games while promoting high standards of service excellence.

• Apply coaching techniques to foster staff development, offering ongoing support and guidance to encourage professional growth.

• Develop and refine training materials, continuously improving the program structure to ensure it remains effective and aligned with organizational needs.

Your Requirements

• Native/fluent in English (C1), both oral and written.

• At least three years of experience leading teams of 20+ people, showcasing strong managerial skills and the ability to inspire others.

• A natural leader who guides teams toward achieving company goals and driving success.

• Assertive and proactive, with a proven ability to lead projects independently or as part of a team, ensuring successful outcomes while keeping everyone involved.

• Strong strategic planning skills, with the ability to create and implement long-term goals that align with organizational priorities.

• Confident in decision-making and problem-solving, especially when faced with complex challenges.

• A balance of process-driven and people-focused, committed to following best practices while suggesting and communicating improvements.

• Proven track record in fostering a positive work environment and supporting the development of team members.

• Experience in creating and delivering training programs is a plus.

• Comfortable working with Key Performance Indicators (KPIs) to assess and improve team and company performance.

• Experience in managing a training department, and familiarity with the gaming industry, is a bonus.

• Skilled in using Microsoft Office tools to manage tasks and keep documentation organized.

The Offer

• Excellent remuneration package based on experience, skills, and performance

• A dynamic international team with a positive and friendly atmosphere

• Guidance and tools to reach career potential

• Paid training

• Private health insurance after 6 months

• Free gym membership

• Relocation support