Collections Specialist (Hindi/Punjabi speaker) | Remote

Position : Collections Agent

Location: Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities:

• Monitor and track overdue accounts, using established protocols to secure timely payments

• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices

• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts

• Collaborate with other departments to resolve customer issues and disputes efficiently

• Prepare and provide regular reports on debt collection activities and progress

• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities

Requirements

Requirements:

• 1+ years of experience in Collections

• Fluent in English (at least C1 level), knowledge of additional language Hindi/Punjabi

• Proficiency with Microsoft Office and Google Workspace

• Strong negotiation skills, attention to detail, and the ability to handle challenging customers

• High-speed internet connection, personal computer, and headset

• Knowledge of state and federal collection laws (preferred)

Working Hours:

• 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame

• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours

Benefits

Benefits:

• Competitive salary with performance bonuses

• Friendly and supportive team

• Opportunity to work and grow professionally at an international level

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!