German Speaking Travel Support Agent Foundever Sevilla

Workster is partnering with a global leader in the airline and travel sector to recruit a German & Spanish-speaking Customer Support Agent to join their team in Seville, Spain. This is an exciting opportunity to provide top-tier customer service and assist travelers with their journey.

Your Role

• Handling inbound calls from customers in German and Spanish.

• Providing assistance with flight reservations, ticket modifications, baggage inquiries, and general travel-related concerns.

• Ensuring a seamless and positive customer experience by offering timely and professional support.

• Resolving customer queries efficiently while adhering to company policies and industry regulations.

• Collaborating with your team to enhance service quality and optimize processes.

Your Qualifications

• Native or bilingual proficiency in German (mandatory).

• Advanced Spanish skills (minimum C1 level).

• Previous customer service experience is a plus but not required.

• Strong communication, problem-solving, and interpersonal skills.

• Ability to work rotating shifts between 9:00 AM and 8:00 PM, including alternating weekends.

• Legal authorization to work in Spain (NIE, NAF, and Spanish bank account required).

The Offer

• 4-month temporary contract with the potential for extension based on performance.

• Flexible working hours: choose between 25, 30, 35, 38, or 39 working hours per week.

• Competitive salary based on working hours

• On-site training in Seville from March 4th to March 31st (8:00 AM – 3:00 PM)

• Opportunity for a hybrid work model depending on performance.

• Work in a fast-paced, international environment with career growth opportunities in the travel and customer service industry.