Help Desk Specialist- IT Support (LATAM only)

This is a remote position.

Only LATAM-based candidates (bilingual in Spanish and English) Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?

At GOA-TECH , we’re looking for a Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our team and clients. If you have experience with CRM systems (Zoho preferred), IT troubleshooting, and system management , we want to hear from you!

What You’ll Do:

• Provide technical support to internal teams and clients.

• Troubleshoot hardware, software, and network issues.

• Manage and optimize Zoho CRM and other business tools.

• Install, configure, and maintain IT systems and applications .

• Document and resolve technical inquiries efficiently and effectively .

• Assist with security protocols and system updates . What We Need:

• Proven experience in IT support, help desk, or technical assistance .

• Familiarity with CRM systems (Zoho preferred) and cloud-based tools.

• Strong problem-solving and communication skills.

• Ability to work independently and collaboratively in a remote setting.

• Proficiency in English (C1 level) – Spanish is a plus!

• Knowledge of basic networking, cybersecurity, and troubleshooting best practices .

Requirements

• Proven experience in IT support, help desk, or technical assistance . (+7 years)

• Familiarity with CRM systems (Zoho preferred) and cloud-based tools.

• Strong problem-solving and communication skills.

• Ability to work independently and collaboratively in a remote setting.

• Proficiency in English (C1 level) – Spanish is a plus!

• Knowledge of basic networking, cybersecurity, and troubleshooting best practices .

Benefits

• 100% Remote Work – Work from anywhere!

• Weekends OFF – Because work-life balance matters!

• Growth Opportunities – Expand your IT skills and advance in your career.

• Competitive Salary – Based on experience and expertise.

READY TO JOIN THE TEAM? Apply now!

Originally posted on Himalayas