Support Specialist | $28/hr Remote

Position: Customer Service Expert Type: Contract Compensation: $18 - $28/hour Location: Remote Commitment: 10-40 hrs/week

Role Responsibilities

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.

• Engage with businesses and service providers to gather information and fulfill requests professionally.

• Navigate phone menus and call centers to reach appropriate contacts for each task.

• Document outcomes and important details for every call interaction with accuracy.

• Handle a high volume of short, consecutive calls addressing various customer needs.

• Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.

• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.

• Confidence in making outbound calls and navigating automated phone systems.

• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.

• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.

• Proven ability to work autonomously and manage multiple consecutive tasks.

Application Process

• Easy Apply on LinkedIn

• Check email for next steps

• Participate in resume evaluation & interview stage