French-speaking Sales and Service Client Advisor in Sofia

Workster is partnering with a leading global customer experience company to recruit French-speaking Sales and Service Client Advisors for a growing international project based in Sofia, Bulgaria. If you enjoy building strong customer relationships, solving problems with empathy, and combining service with sales in a professional environment, this is an excellent opportunity to join a multicultural team. You will support customers across multiple channels, deliver high-quality service, and identify opportunities to enhance customer satisfaction and revenue.

Your Role

• Provide exceptional customer support via phone, email and chat in French and English

• Handle inquiries related to products, orders, billing, returns and general service requests

• Deliver a personalised and consistent customer experience on every interaction

• Process orders, returns and refunds using company systems and CRM tools

• Identify sales and upsell opportunities while offering consultative guidance to customers

• Escalate and follow up on complex issues with internal teams to ensure timely resolution

• Maintain accurate customer records and update case notes in the CRM

• Achieve individual and team performance targets, balancing service quality with sales objectives

• Contribute to continuous improvement by sharing customer feedback and process enhancement ideas

Your Qualifications

• Native-level or fluent French

• Very good command of English, both written and spoken

• Previous experience in customer service, retail, hospitality or sales-focused roles preferred

• Strong communication and interpersonal skills with a customer-first mindset

• Ability to identify customer needs and propose appropriate solutions or upgrades

• Comfortable working with CRM systems, ticketing tools and standard office software

• Ability to multitask, prioritise workload and work efficiently in a fast-paced environment

• High attention to detail, organisation skills and reliability

• Team player with a proactive attitude and willingness to learn

The Offer

• Full-time on-site position based in Sofia, Bulgaria

• Competitive salary with performance-related bonuses and benefits aligned with company policy

• Structured onboarding and paid comprehensive training on products, systems and customer management

• Health insurance and social contributions in accordance with Bulgarian labour regulations

• Opportunities for internal growth and long-term career development within an international organisation

• Modern office environment with a collaborative, multicultural team

• Flexible leave policy and employee benefits in line with local requirements

• Working schedule typically 40 hours per week with possible shift variations to cover business hours

Workster is recruiting a French-speaking Sales and Service Client Advisor to join our Sofia team. If you are service-oriented, sales-aware and fluent in French and English, we would like to hear from you.