Virtual Assistant

Job Overview CS Outsource is looking for an experienced Short-Term Rental (STR) Property Manager Virtual Assistant to support US-based clients with the daily management and operations of vacation rentals and short-term rental properties. The ideal candidate will have hands-on experience with Airbnb, Vrbo, Guesty, Hostaway , and other property management systems, along with strong skills in guest communication, maintenance coordination, and listing management. Key Responsibilities

• Manage day-to-day operations of short-term rental (STR) properties listed on Airbnb, Vrbo , and other booking platforms.

• Handle guest communication , booking inquiries, check-in/check-out instructions, complaints, and guest concerns.

• Manage reservations, availability calendars, and listing updates across multiple booking platforms.

• Use Guesty, Hostaway , or similar property management systems to manage reservations and streamline daily operations.

• Monitor pricing, occupancy, and booking performance to support revenue growth.

• Coordinate cleaning teams, maintenance vendors, and property inspections between guest stays.

• Resolve guest issues, urgent maintenance requests, and operational escalations promptly.

• Maintain accurate property records, booking details, and operational documentation.

• Communicate with property owners regarding property performance, maintenance, and operational updates.

• Ensure properties are guest-ready and meet quality standards before check-in.

• Monitor guest reviews and feedback and implement improvements to enhance guest satisfaction.

• Follow established standard operating procedures (SOPs) and help improve operational efficiency.

Requirements

• Proven experience in STR property management or vacation rental operations .

• Hands-on experience with Airbnb and Vrbo .

• Practical experience using Guesty, Hostaway , or similar property management systems.

• Strong understanding of guest relations, reservation management, and property operations .

• Experience coordinating cleaning, maintenance, and property turnovers .

• Excellent written and verbal English communication skills .

• Strong organizational, problem-solving, and multitasking abilities .

• Ability to manage multiple properties and handle time-sensitive issues.

• High attention to detail and a guest-focused mindset .

• Ability to work independently in a remote environment .

Preferred Qualifications

• Experience with property management systems such as Guesty, Hostaway, Hospitable, Lodgify, or Hostfully .

• Familiarity with revenue management tools such as PriceLabs or Beyond Pricing .

• Experience with channel management, pricing optimization, and occupancy management .

• Knowledge of vendor management, maintenance coordination, and owner reporting .

• Previous experience supporting US-based property management companies .

Working Hours

• Full-time, aligned with US business hours .

• Flexibility to handle urgent guest issues and operational needs when required.

Why Join Us?

• Fully remote work opportunity.

• Work directly with US-based clients .

• Gain experience managing short-term rental portfolios .

• Opportunities for long-term career growth .

• Collaborative and professional work environment.

Apply Now If you have hands-on experience in STR property management , Airbnb operations , and platforms such as Guesty or Hostaway , we’d love to hear from you. Apply now to join CS Outsource and support growing short-term rental businesses.