German-Speaking Customer Care – Bike Expert

Workster is partnering with a fast-growing European mobility company that is transforming the way people move, by making e-bikes accessible to everyone. To support their expanding customer base in the DACH region, we are now looking for a German-speaking Freelance Customer Support Specialist to work remotely from anywhere in Europe. This is a great opportunity for independent professionals with a passion for customer service and sustainability to contribute to a mission-driven, international tech company. As a Freelance Customer Support Specialist, you will help guide customers through their e-bike purchase journey and ensure an excellent after-sales experience. Acting as a trusted point of contact, you’ll support users via multiple channels while maintaining top-notch service quality.

Your Role

• Handling customer inquiries via email, chat, and occasional phone calls

• Helping customers find the best e-bike for their needs, preferences, and budget

• Providing detailed product information and personalized recommendations

• Offering updates on delivery status and processing after-sales concerns (warranty, missing parts, etc.)

• Escalating and coordinating resolutions with internal teams when needed

• Suggesting improvements to workflows and contributing to customer success resources

• Maintaining a high standard of communication and efficiency across all touchpoints

Your Qualifications

• Must be able to invoice via your own company or as a registered freelancer under a valid business structure (B2B cooperation required)

• Native or fluent German speaker with excellent writing and speaking skills + B2 English

• Proven experience in customer support or client-facing roles

• Independent and well-organized, with strong problem-solving abilities

• Comfortable working remotely and managing your own time effectively

• Enthusiastic, positive, and customer-focused

• Strong tech affinity and interest in e-mobility is welcome

The Offer

• Work remotely from anywhere in Europe, with flexible scheduling

• Collaborate with an international team committed to sustainability and innovation

• Gain autonomy and variety while supporting a fast-growing company

• Training, product knowledge, and continuous support provided

• Competitive freelance compensation