Spanish-Speaking Technical Support Advisor | Healthcare Technology

Workster is partnering with a leading global customer experience company to recruit Spanish-speaking Technical Support Advisors for an international healthcare technology project based in Bulgaria . This is an excellent opportunity to join a team supporting innovative medical technology that helps improve people’s daily lives. As a Technical Support Advisor, you’ll assist customers with product-related questions, troubleshoot technical issues, and provide professional guidance while delivering an exceptional customer experience. The role is fully remote within Bulgaria , with relocation support available for eligible candidates.

Your Role

• Provide technical support to customers using healthcare technology products

• Troubleshoot product and device-related issues while guiding customers through effective solutions

• Assist with repair, replacement, and service-related processes when required

• Deliver professional customer support via phone while ensuring a positive customer experience

• Accurately document customer interactions and maintain detailed case records

• Follow established procedures, compliance requirements, and quality standards

• Escalate complex technical issues to the appropriate teams when necessary

• Collaborate with internal departments to ensure timely issue resolution

Your Qualifications

• Native-level fluency in Spanish

• Good command of English (B2 or above)

• High School Diploma or equivalent

• Previous experience in customer service or technical support is an advantage but not required

• Strong troubleshooting and problem-solving skills

• Excellent communication and customer service abilities

• Comfortable learning new technologies and technical products

• Ability to work accurately in a structured and regulated environment

• Positive attitude with a willingness to learn and develop professionally

The Offer

• Fully remote position within Bulgaria

• Relocation support for eligible candidates moving to Bulgaria

• Comprehensive paid training and onboarding

• Permanent employment contract

• Performance-based bonus program

• Signing bonus

• Meal allowance

• Private health insurance

• Multisport and wellbeing benefits

• Continuous learning and career development opportunities

• Stable working schedule from Monday to Friday

• International, supportive, and collaborative working environment