Dutch-speaking Client Service Specialist in Valencia

Dutch-speaking B2B Customer Experience Specialist Workster collaborates with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design. Your Role

• Support B2B customers over the phone, email, and chat

• Communicate with customers to find the best solution to their problem

• Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business

• You will use the latest technology and AI integrations and become an expert in this field

• Control and handle payment inquiries from sellers and buyers through various client platforms

• Responsible for Trustpilot reviews improving overall company NPS through excellent service

• Flagging and escalation of customer queries and coming up with suitable solutions

• Mapping and improving business processes to enhance customer journey and satisfaction.

Your Qualifications

• Native level Dutch and fluent English

• Customer service is in your DNA and you have some experience already

• Excellent communication skills

• An interest in innovation (think chatbot-integrations)

• You are proactive and solution-oriented

• You can think outside the box to always find a solution for the customer

• A technical background is an advantage

• You are proficient with computers and can type at lightning speed

The Offer

• Spanish and mindfulness classes

• Great Friday evening drinks

• Fitness bootcamps to stay fit and active

• Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology

• An international working environment with 20+ nationalities

• An amazing adventure in one of Europe’s most beautiful cities

• Working in a close-knit and start-up team

• Free lunch and breakfast at the office.