Customer Support Representative – Croatian & Serbian Foundever

Workster is partnering with a leading BPO provider to recruit a Customer Support Representative who is fluent in both Croatian and Serbian, to join a growing customer care team in Budapest. This position supports a global e-commerce platform, where you’ll assist customers across multiple communication channels and ensure a top-tier service experience. This is an exciting opportunity for multilingual professionals to build a long-term career within a stable and fast-paced environment.

Key Responsibilities

• Communicate with customers via phone, email, and chat to resolve inquiries and provide information about products and services

• Manage customer orders and ensure a smooth post-purchase experience

• Address complaints and issues by following proper documentation and escalation procedures

• Ensure timely resolution of issues in line with company standards

• Identify opportunities to improve support processes and contribute ideas for service enhancement

• Maintain accurate and up-to-date customer records in the database

• Report recurring or high-impact issues to the relevant internal teams for further action

• Ensure adherence to internal procedures and quality standards

Requirements

• Native or fluent in Croatian and Serbian, with solid verbal and written communication skills

• Good command of English (minimum B2 level)

• Completed high school education or equivalent

• Previous experience in customer service is an advantage

• Strong problem-solving skills and the ability to manage difficult conversations with empathy

• Highly motivated, detail-oriented, and organized

• Able to adapt quickly to a fast-paced and evolving environment

• Good numerical and reasoning skills

The Offer

• Attractive remuneration package with performance bonuses (after the 3rd month)

• Fixed working schedule: Monday to Friday, 8:00AM – 5:00 PM

• Signing bonus provided

• Fully paid training included from day one

• Meal allowance

• Access to internal development opportunities

• Employee discounts with local and international partners

• Subscription to an employee assistance/wellbeing program