E2E Customer Collaboration Specialist

End to End Customer Collaboration Specialist

You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As an End to End Customer Collaboration Specialist, you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.

About the job:

As an End-to-End Customer Collaboration Specialist , you will optimize product, cash and information flows between Opella and designated customers. You will improve product availability, accelerate launches, reduce end-to-end supply chain costs and build a more connected, customer-centric care ecosystem through joint value creation, digital solutions and business analytics.

• Lead initiatives that advance our brands and strengthen our reputation worldwide.

• Mentor and uplift emerging talent while pushing your own growth and influence.

• Put purpose into practice — embedding sustainability, access and social impact into every decision.

• Model the challenger mindset: question complexity, act with integrity and make things radically simple.

• Help shape a culture that’s ambitious, collaborative and serious about recognition and belonging.

Main responsibilities:

Define and manage the customer service strategy, including customer segmentation, the service catalogue and prioritized service improvement plans.

• Build strong partnerships with customer decision-makers and internal teams, using regular reviews to assess satisfaction, identify needs and agree joint action plans.

• Create and implement joint customer business and logistics plans that improve product, information and financial flows.

• Lead supply chain initiatives that improve product availability, forecasting, delivery reliability and cost efficiency from Opella to the point of sale or dispensation.

• Develop digital, data-driven customer care solutions and adapt relevant supply chain practices to create a connected and efficient customer ecosystem.

• Provide accurate performance reporting and descriptive, predictive and prescriptive analysis to support decisions and continuous improvement.

• Coach team members, reinforce a customer-performance culture and ensure activities follow quality, health, safety, compliance, regulatory and internal-control requirements.

About you:

• Experience across supply chain activities such as customer service, demand planning, warehousing or distribution, including order-to-cash processes.

• Experience developing customer collaboration plans and managing teams.

• Ability to use SAP and Excel, analyze business performance and apply continuous improvement methods.

• Strong customer orientation, communication, relationship-building, problem-solving, planning, prioritization and project-management skills.

• College or university diploma in Engineering, Business Administration or a related field, plus fluent English at the level required to work effectively in the role.

This is more than the next step in your career, it’s a chance to lead change and help reinvent self-care for the world. If you’re ready to challenge, inspire and deliver impact that matters, we’re ready for you. We are challengers. We are Opella.

Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel. We welcome and encourage applications from people of all backgrounds.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.