Technical Support Specialist

To strengthen our international team, we are looking for additional support in the role of Technical Support Specialist (40 hours/week) in Córdoba, Argentina to start immediately or as soon as possible. You will join our team in the Proofpoint office in Córdoba.

Your Job

• You will diagnose and resolve our corporate clients’ technical issues over the phone, email, and online chat in the areas of system configurations, product functionality, and bugs/enhancements.

• You create support tickets and process them to final resolution.

• You build personal customer relationships and focus on offering an excellent customer experience.

• You remain alert to messages from the incident notification system and inform the response team when incidents arise.

• You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.

• You escalate issues and tickets so they may be considered for immediate action based on possible impact or SLA.

• You convey customer feedback to product development staff.

• You interact with other teams to provide comprehensive and high-quality support.

• You help in user education.

• You are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.

Your Profile

• You have a vocational education in information technology.

• You have experience in IT support.

• You have excellent logical, analytical, and problem-solving skills.

• You have a very high level of English (both written and spoken).

• You are customer focused, friendly, helpful, and have strong people skills.

• You have experience troubleshooting Windows Server issues using built-in Windows applications such as Event Log Viewer, netstat, or others.

• You have a good understanding of IP networking and protocols such as SMTP, DNS, and HTTP.

• You have had mail server / email flow exposure and a clear understanding of mail flow.

• You are a quick learner and self-starter.

Your Benefits

• Room for innovation and independent action in a forward-thinking company.

• Short decision-making processes and flat hierarchies in an open working atmosphere.

• Personal and professional development opportunities.

• Temporary Employee Exchange Program – support to work at our global office locations and explore the world (e.g., Germany, Malta, Madrid, Montréal, Washington).

• Home office option and flexible working hours.

• No dress code — come to work in the attire in which you feel comfortable.

• Delicious coffee, tea, soft drinks, and fresh fruit available.

• Be-Active Bonus – subsidies for your fitness memberships.

• Unlimited contracts – we are looking for hornets who want to grow with us in the long term.