Turkish Player Support Specialist (Non-voice) Telus

Workster is partnering with a leading European BPO to hire a enthusiastic Turkish-speaking Player Support Specialist for their growing Team, working from Sofia. You will be providing gaming support via email for a number of fantastic games – Clash Royal, HayDay, Clash of Clans, Boom Beach, Braw Stars. Your Role

• Review user-generated back-office information to ensure compliance with established policies

• Take prompt and appropriate action on information that violates guidelines or poses risks

• Stay updated on internal policies to ensure accurate implementation

• Identify and analyse patterns to proactively address potential risks

Your Qualifications

• Fluent in Turkish (C1)

• B2 or higher English language skill

• Eligibility to work in Bulgaria (work permit, EU / Shengen citizenship)

• Knowledge of pop culture, global events, and culture of the market(s) you are serving

• High attention to detail

• Ability to defend decisions and provide context in thought process

• Ability to identify patterns in behaviour that can be leveraged for improved decision-making

• Strong organizational and time management skills to deal with shifting priorities and high volumes of work

• Experience investigating fraud, spam, or other types of inappropriate information is an asset

The Offer

• Fully paid training and very competitive base salary

• Stable job and career development opportunities

• Monday-Sunday from 07h-00h schedule, only 40h per week, 8h per day

• Private Health Insurance

• You are working for a worldwide leading company in a multicultural team

• Relocation package for candidates outside of Bulgaria