Customer Success Manager

We are seeking a proactive, customer-focused, and results-driven Customer Success Manager (CSM) to manage and grow relationships with assigned customer accounts. This role will oversee the full customer lifecycle, including onboarding, SaaS activation, product adoption, renewals, and expansion opportunities.

The ideal candidate is relationship-oriented, highly organized, and experienced in managing customer portfolios while driving customer retention and revenue growth.

Key Responsibilities

• Serve as the primary point of contact and strategic partner for assigned customer accounts

• Manage the full customer lifecycle, including onboarding, activation, adoption, renewals, and account expansion

• Build strong long-term relationships that drive customer satisfaction and loyalty

• Conduct regular business reviews with customers to ensure success and identify growth opportunities

• Identify upsell and cross-sell opportunities within existing accounts

• Achieve monthly and annual KPIs, retention goals, and revenue targets

• Collaborate cross-functionally with internal teams to deliver an exceptional customer experience

• Convert quotes into sales orders and assist with subscription renewals

• Process customer payments, including credit card transactions

• Create and manage renewal quotes within Salesforce

• Coordinate customer onboarding and implementation activities with internal teams

• Maintain accurate and up-to-date records in Salesforce, including customer activities,contacts, opportunity stages, and forecasts