Portuguese (BR) Trainer (Igaming) - Bogotá

Are you fluent in Brazilian Portuguese and passionate about empowering others through training? Join our growing iGaming team in Bogotá as a Portuguese (BR) Trainer and play a pivotal role in shaping the success of our customer support teams. You’ll enjoy the excitement of the international gaming industry, continuous professional growth, and the chance to work with a diverse, inclusive, and innovative company.

Key Responsibilities for Portuguese (BR) Trainer in iGaming

• Deliver engaging and effective training sessions in Brazilian Portuguese, ensuring new and existing team members are well-versed in our iGaming services and procedures.

• Design, update, and maintain training materials covering products, compliance, customer service protocols, and internal tools.

• Facilitate ongoing learning to enhance team knowledge about games, player engagement, promotions, payments, and industry best practices.

• Assess the effectiveness of training sessions through feedback, performance metrics, and knowledge checks, adapting strategies where needed.

• Provide coaching and mentoring to team members to promote continuous improvement in service quality and operational standards.

• Collaborate closely with management and operations to identify skill gaps and recommend training solutions tailored to business goals.

• Stay up to date on trends and regulations in the iGaming sector, ensuring content is current and compliant.

Essential Skills and Qualifications for iGaming Trainer (Brazilian Portuguese)

• Native-level or fluent Brazilian Portuguese, with clear written and verbal communication skills; English fluency required for internal collaboration.

• Proven experience in training, coaching, or mentoring within customer service, contact centres, or the iGaming industry.

• Strong presentation abilities and confidence facilitating both classroom and virtual learning sessions.

• Excellent organisational and time management skills, able to multitask and manage competing priorities.

• Solid analytical and problem-solving skills to measure training impact and drive improvements.

• Proficiency with Microsoft Office and learning management systems; comfortable adapting to new technology platforms.

• Enthusiastic, approachable, and dedicated to supporting a positive team atmosphere.

• Flexibility to work a shift-based schedule, including occasional weekends or evenings to support 24/7 business needs.

Benefits and Rewards for Portuguese (BR) Trainers in Bogotá – iGaming

• Competitive salary with performance reviews and potential bonuses.

• Comprehensive private health insurance and wellness programmes.

• Paid onboarding and ongoing training to support your career growth.

• Work with a dynamic, multicultural team in a collaborative, supportive environment.

• Regular team events, social activities, and opportunities to engage in the global iGaming community.

• Modern office facilities in central Bogotá, with potential hybrid working options available.

Why Build Your iGaming Training Career with Us in Bogotá?

• Be part of an industry-leading company driving innovation and entertainment in the iGaming sector.

• Contribute directly to the success, development, and engagement of international customer service teams.

• Access real opportunities for advancement within a fast-growing, high-demand industry.

• Thrive in a positive workplace culture that values diversity, inclusion, and your unique skills.

• Shape the future of gaming customer experience by sharing your passion and expertise.

If you are excited to deliver high-impact training, support the growth of talented multicultural teams, and help build an exemplary experience for our Portuguese-speaking players, we want to hear from you! Apply now to become our new Portuguese (BR) Trainer in Bogotá and join a global leader in iGaming.