Spanish-speaking Healthcare Support Specialist

Workster is partnering with a global leader in healthcare to recruit a Spanish-speaking Healthcare Support Specialist. In this role, you will be the first point of contact for consumers seeking support for a leading healthcare brand. If you are passionate about helping others, empathetic, and have excellent communication skills in Spanish and English, this is the role for you!

Your Role

• Act as the face of the brand, assisting customers with inquiries, complaints, and product-related concerns.

• Use active listening and conversational leadership skills to understand consumer issues efficiently and accurately.

• Offer empathetic support, especially for sensitive or complex customer cases.

• Develop in-depth knowledge of the product portfolio and understand consumer expectations for each category.

• Share ideas and contribute to improving the quality of services provided, making a positive impact on the team’s growth.

• Help build a supportive team environment by mentoring colleagues and contributing to team development.

Your Qualifications

• Fluent in Spanish (written and spoken) and good command of English.

• Strong phone and verbal communication skills with active listening abilities.

• Previous experience in customer service or customer experience centers is a plus.

• Proficient in MS Office applications and comfortable with basic computer skills.

• Organizational, decision-making, and analytical skills.

• Team-oriented with a positive attitude and willingness to contribute to team success.

• High school education or equivalent required.

The Offer

• Full-time position with flexible shifts Monday – Friday

• Competitive salary plus monthly performance-based bonuses.

• Work from home option available after training and nesting period.

• Comprehensive paid training and onboarding process.

• Continuous training and upskilling programs through Concentrix University.

• Professional development and career navigation programs.

• Health and Wellbeing initiatives to support work-life balance.

• Relocation support (if needed), covering accommodation and travel expenses.

• Multisport card

• Transportation allowance

• Bonus for important life events

• Additional paid leave for education

• Corporate discounts, Company events, and more!