Finnish-speaking Fashion Support Consultant

Workster is partnering with a global customer experience and lifestyle solutions company to recruit a Finnish-speaking Fashion Support Consultant for an international fashion project. This is a fantastic opportunity to combine your passion for style and customer experience in a multicultural environment that values learning, creativity, and career growth.

Your Role

• Handle incoming customer inquiries via phone, email, chat, or other digital channels.

• Provide first-class assistance regarding orders, deliveries, returns, and product details.

• Maintain a high level of brand and product knowledge, ensuring every customer receives accurate information.

• Log all interactions in the system and follow up to ensure timely resolution.

• Identify potential issues and escalate when needed while following established procedures.

• Work collaboratively with mentors and teammates to deliver a premium customer experience aligned with the brand’s values.

Your Qualifications

• Fluency in Finnish (C1 or native) and good command of English or Spanish.

• Strong communication and interpersonal skills.

• Genuine interest in fashion, trends, and customer satisfaction.

• Customer-oriented mindset with problem-solving abilities.

• Working knowledge of Windows, MS Office, and online tools is an advantage.

• Previous experience in customer service, retail, or e-commerce is a plus, but full training is provided.

The Offer

• Full-time permanent contract (39h/week).

• Rotational schedule: Monday to Sunday, between 08:00–19:00.

• Central office location in Málaga.

• Fully paid initial training on tools, products, and brand guidelines.

• Access to career development programs, specialized training, and language courses.

• Supportive international work culture with real growth opportunities — 80% of managers are promoted internally.

• Be part of a company that values diversity, creativity, and continuous learning.