Italian Speaking Technical Support Advisor | Domestic Appliances

Workster is collaborating with a global customer experience leader to recruit a Technical Support Advisor to provide first-class after-sales service for clients of well-known domestic appliance brands. The successful candidate will serve as the first point of contact, delivering top-tier support via phone and email while ensuring high customer satisfaction through proactive problem-solving and clear communication. This is a great opportunity to join a dedicated support team where your technical and interpersonal skills can make a real impact in helping customers with everyday home solutions.

Key Responsibilities

• Deliver technical support to customers after their purchase of home appliances via phone and email

• Conduct initial diagnostics of issues using more than 60 internal procedures

• Escalate complex technical problems to appropriate departments when necessary

• Proactively work to improve customer satisfaction, using additional resources like video tutorials and support articles

• Communicate clearly with customers regarding product information, order tracking, and minor repair coordination

• Handle customer complaints professionally and effectively

• Utilize three internal software systems during customer interactions to manage and document support cases

• Apply cross-selling techniques when appropriate, identifying opportunities to offer complementary solutions or upgrades

Requirements

• Language proficiency; Fluent in Italian (C1) and English (B2)

• Previous experience in technical support, customer service, or call center environments preferred but not mandatory

• Excellent communication skills – both written and spoken

• Ability to diagnose technical issues confidently and explain solutions in simple terms

• Proficiency in using multiple software tools simultaneously

• Strong multitasking and organizational skills

• Comfortable with fast-paced environments and adapting to change

• Cross-selling or upselling experience is considered an advantage

• Eligible to work in Portugal

The Offer

• Full-time, stable employment with paid training and onboarding

• Work in a friendly and inclusive team with opportunities for ongoing learning

• Remote support tools

• Continuous performance coaching and development programs

• Opportunity to build a career within a growing international organization

• Access to private health insurance, meal benefits, and other perks