Customer Support Specialist – Bike Expert

Workster is partnering with a rapidly growing e-mobility startup to recruit Customer Support Specialists for their Brooklyn, NY team. In this role, you will be the first point of contact for potential customers, helping them navigate the e-bike selection process, answering product-related questions, and providing expert guidance. Your focus will be on delivering an exceptional customer experience and supporting sales conversion.

Your Role

• Engage with potential customers through email, chat, phone, and in-person interactions

• Provide expert guidance and personalized recommendations on e-bike and bicycle products

• Assist customers in decision-making to ensure they find the right product for their needs

• Collaborate with logistics and operations teams to ensure smooth order fulfillment

• Share knowledge with the team and contribute to internal training resources

• Gather and report customer feedback to improve products and sales processes

Your Qualifications

• Expert knowledge of e-bikes or bicycles (experience in bike shops, manufacturing, or related industries)

• Excellent written and oral communication skills

• Comfort with technology and digital tools

• Empathetic, enthusiastic, and customer-focused personality

• Ability to work autonomously in a fast-paced environment

• Strong problem-solving skills and adaptability in ambiguous situations

• Interest in sustainability, mobility, and technology is a plus

• Previous experience in customer support is advantageous

The Offer

• Full-time on-site role in Brooklyn, New York

• Schedule: Tuesday to Saturday, 9:30 AM – 6:00 PM

• Work in a dynamic startup environment with ambitious and passionate colleagues

• Opportunity to work with a wide variety of e-bike models and brands

• Be part of an innovative and fast-growing international company

• Paid training and structured onboarding

• Career growth and professional development opportunities

• Access to high-quality tools and resources for e-bike support

• Comprehensive medical, dental, and vision plans

• Life, accidental death, and long-term disability insurance

• Paid parental leave