Spanish-speaking Customer Experience Specialist – Sports E-commerce

Workster is partnering with a leading customer service provider to recruit a Spanish-speaking Customer Support Specialist for an on-site role in Sofia, Bulgaria. This position offers the chance to join a dynamic, diverse team where you will assist customers via voice, chat, and email, providing timely and effective support for a variety of inquiries. It’s an excellent opportunity for someone looking to work in a fast-paced environment with growth potential.

Your Role

• Provide exceptional customer service via voice, chat, and email

• Ensure accurate and timely resolution of customer issues, maintaining professionalism at all times

• Handle escalated cases with diplomacy and empathy, ensuring customer satisfaction

• Multitask and work across multiple systems simultaneously to resolve inquiries

• Work collaboratively with colleagues to enhance the overall customer experience

• Deliver high-quality solutions, ensuring the best possible outcome for the customer

Your Qualifications

• Fluent in Spanish and English, both spoken and written

• Completed high school diploma

• Previous experience in call center, customer service, or BPO (training is provided)

• Strong problem-solving and logical thinking skills

• Ability to work in a fast-paced environment while managing multiple tasks

• Positive, solution-oriented mindset and a customer-focused attitude

• Multitasking skills and the ability to handle multiple systems and browser tabs

• Team player with the ability to work in a multicultural environment

The Offer

• Very competitive salary

• Performance bonus starting from the 3rd month

• Health and dental insurance

• Food vouchers

• Transportation allowance

• Co-financed sports card

• Taxi vouchers for late-night shifts

• Fully paid training from day one

• Above-standard social benefits

• Great opportunity for career growth and development within the company

• Working hours: 09:00 – 21:00, Monday to Sunday, with two days off

• Rotational shifts: 09:00 – 18:00 / 12:00 – 21:00