Site Lead (German – speaking)

Workster is partnering with a global leader in tech-enabled services, supporting some of the world’s most innovative brands. We are now looking for a German-speaking Site Lead to join their operations team in Valencia. This is a fantastic opportunity for someone with strong leadership skills and a solid background in performance management, ready to take the next step in their career.

As a Site Lead, you will be responsible for the strategic and operational leadership of a regional team. Your role will involve driving performance, improving operational processes, and fostering a culture of excellence and collaboration.

Key responsibilities:

• Act as the overall lead for assigned regions or markets

• Manage top-level performance and recruitment escalations

• Coordinate cross-functional support issues (Facilities, IT, Telephony)

• Validate staffing, recruitment, and bonus structures for your region

• Propose retention strategies (e.g. short-term incentives, gamification)

• Lead, coach, and support SPVs, CELs, and front-line agents

• Monitor team performance and deliver coaching to improve outcomes

• Address underperformance and implement action plans where necessary

• Ensure delivery meets all contract KPIs and service level expectations

• Handle escalated customer cases and provide expert support when needed

• Manage team scheduling, attendance, and compliance with HR policies

• Deliver shift-wide productivity and quality initiatives

• Your Profile

• We’re looking for a confident and motivated leader who thrives in dynamic environments and knows how to bring out the best in their teams.

Requirements:

• Native or proficient German speaker and fluent in English

• Minimum 3 years of outbound sales/pipeline experience, including 1 year in a team lead/managerial role

• Strong communication and stakeholder management skills

• Proven ability to coach and lead teams toward achieving KPIs

• Comfortable in fast-paced, target-driven environments

• Strong organizational skills and ability to manage multiple priorities

• Problem-solver with a hands-on and proactive mindset

What’s in It for You

• Full-time, 39h/week contract: Monday–Thursday 09:00–18:00, Friday 09:00–17:00

• Great office location in Valencia

• Paid training and onboarding

• Career development programs and access to specialized courses

• Dynamic and inclusive team culture