National Service Manager

Be part of Mindray

Mindray is a Chinese multinational manufacturer of medical instruments with headquartered in Shenzhen, Guangdong. The company designs and produces medical equipment and accessories, with presence in more than 190 countries and regions, with a strong commitment with research and development. Our mission is focus on Advance medical technologies to make healthcare more accessible.

With Mindray as National Service Manager your main responsabilities will be:

• Responsible for service management and technical support, keep communicating and cooperating with headquarters service team;

• Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedure;

• Provide training to distributors service team, keep improving the service quality and customers' satisfaction;

• Collect competitors service related info, and make self-improvement;

• Set up local operation platform, including but not limit to call center establishment, spare part inventory management platform and customer care related program etc.

• Keep collecting end users' feedback and suggestions, and optimizing inside and outside work flow.

Requirements

• Bachelor's/college Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;

• At least 5 years of customer service related experience in medical industry

• Experiencie with Life Support, Medical Imaging or IVD products

• Strong coaching and leadership skills, ability to motivate internal employees and outside partners;

• Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;

• Accept frequently travel to different provinces and cities as per work requirement.

• Good English speaking and writing skill.

• Chinese speaking is a plus