Leasing Coordinator

Job Overview We are looking for a motivated and detail-oriented Leasing Specialist to manage the leasing process from initial prospect inquiry through move-in. The ideal candidate will have strong communication and organizational skills, experience in residential real estate or property management, and the ability to effectively convert leads into qualified tenants. Key Responsibilities

• Respond promptly to prospective tenant inquiries via phone, email, SMS, and leasing platforms.

• Qualify prospective tenants based on property requirements, rental criteria, and availability.

• Schedule and coordinate property showings, virtual tours, and follow-ups.

• Conduct property tours and clearly communicate property features, pricing, policies, and lease terms.

• Manage leasing leads through the CRM and maintain accurate records of prospect interactions.

• Follow up consistently with prospects to maximize lead conversion and occupancy.

• Process rental applications and coordinate screening, verification, and required documentation.

• Prepare and coordinate lease agreements, renewals, and move-in documentation.

• Communicate with applicants, tenants, property managers, and internal teams throughout the leasing process.

• Coordinate move-in dates, deposits, utilities, keys, and other onboarding requirements.

• Monitor available units and ensure listings have accurate pricing, photos, descriptions, and availability.

• Assist with lease renewals and identify opportunities to reduce vacancy and improve retention.

• Ensure leasing activities comply with company policies and applicable fair housing and rental regulations.

• Provide regular updates and reports on leads, applications, conversions, occupancy, and leasing performance.

Requirements

• 2+ years of experience in leasing, property management, real estate, or a related field.

• Strong understanding of the residential leasing process.

• Excellent written and verbal English communication skills.

• Strong sales, negotiation, and customer service abilities.

• Highly organized with excellent follow-up and time-management skills.

• Comfortable handling multiple prospects and applications simultaneously.

• Experience with CRM, property management, or leasing software.

• Proficiency with Google Workspace, Microsoft Office, or similar productivity tools.

• Ability to work independently in a remote or fast-paced environment.

• Knowledge of fair housing regulations and local leasing requirements is preferred.

Preferred Experience

• Experience with platforms such as AppFolio, Buildium, Propertyware, Yardi, Rent Manager, or similar PMS/CRM systems .

• Experience managing online rental listings and lead-generation platforms.

• Previous experience working with U.S. residential properties.

• Strong understanding of leasing KPIs such as lead-to-tour, tour-to-application, application-to-lease, and occupancy rates.

Key Performance Indicators (KPIs)

• Lead response time

• Lead-to-showing conversion

• Showing-to-application conversion

• Application-to-lease conversion

• Occupancy and vacancy rates

• Lease renewal rate

• Prospect follow-up completion

• Overall leasing revenue and performance