Customer Success Specialist - Fully Remote | Upto $50K/yr

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $35,000–$50,000 Location: Remote Commitment: Substantial overlap with Pacific Time (PT/PST)

Role Responsibilities

• Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.

• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.

• Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.

• Surface systemic patterns and product risks to engineering and product leadership.

• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.

• Communicate with precision, professionalism, and empathy.

Qualifications

Must-Have

• Ability to debug web applications.

• Degree in Computer Science, Software Engineering , or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.

• Experience building modern web applications ( React , Node , Flask , Next.js , etc.).

• 2–5 years of experience supporting customers on such web applications.

• Comfortable with AI systems . Experience with LLMs , agents, or generative models.

• Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).

• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.

Preferred

• Familiarity with how modern AI APIs work ( OpenAI , Anthropic , etc.) or how agent frameworks ( LangChain , AutoGPT , etc.) function.

Application Process (Takes 20–30 mins to complete)

• Upload resume

• AI interview based on your resume

• Submit form

Resources & Support

• For details about the interview process and platform information, please check:

• For any help or support, reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. Originally posted on Himalayas