IT Project Manager LATAM - ITS & Health Informatics

Position Overview The IT Project Manager (PMO) is part of the ITS PMO and is responsible for managing the end-to-end lifecycle of technology projects , covering both clinical and non-clinical initiatives. This role spans from discovery and requirements gathering through planning, execution, implementation, and closure , ensuring alignment with:

• Organizational strategy

• Regulatory requirements (including HIPAA)

• Business and user needs

The PM leads cross-functional initiatives involving ITS, Health Informatics, clinical teams, compliance, and external vendors, with a strong focus on:

• Netsmart myAvatar EHR enhancements

• System configurations and integrations

The ideal candidate has experience in healthcare, behavioral health, or human services environments , particularly with EHR platforms (preferably Netsmart myAvatar) , and can operate autonomously while communicating effectively with both technical teams and executive stakeholders.

Key Responsibilities

1. End-to-End Project Lifecycle Management Lead projects following the PMO framework across all phases:

Discovery & Initiation

• Conduct stakeholder interviews

• Define problem statements and business cases

• Develop Project Charters

Planning

• Build project plans (WBS, Gantt, resource plans)

• Define risks, communication plans, and timelines

• Use tools such as MS Project, Smartsheet, or Jira

Execution

• Coordinate cross-functional teams

• Manage task assignments and delivery timelines

• Facilitate Agile ceremonies (stand-ups, sprint planning)

Monitoring & Control

• Track progress via dashboards and reports

• Manage risks, issues, and scope changes

• Execute formal change control processes

Closure

• Conduct post-implementation reviews

• Document lessons learned

• Ensure stakeholder sign-off and transition to operations

2. EHR (Netsmart myAvatar) Project Management

• Lead EHR enhancement projects (configuration, workflows, module rollouts)

• Translate business requirements into technical deliverables

• Coordinate with Health Informatics, clinical teams, and vendors

Testing & Go-Live

• Manage UAT cycles (test plans, defect tracking, validation)

• Ensure go-live readiness (training, cutover, hypercare support)

Migration Projects

• Support Netsmart myAvatar NX SaaS migration

• Coordinate data migration, upgrades, and rollout sequencing

Vendor Management

• Manage Netsmart vendor relationships

• Track SLAs, escalate issues, and coordinate with TAMs

3. Clinical & Non-Clinical Project Portfolio Manage multiple concurrent initiatives, including:

Clinical

• EHR implementations

• Health Information Exchange (HIE) integrations

• Telehealth platforms

• Clinical decision support tools

Non-Clinical

• Infrastructure projects

• Cybersecurity initiatives

• Enterprise software and business applications

Support execution of the ITS technology roadmap , aligning with:

• Funding cycles

• Regulatory timelines

• Operational capacity

4. Stakeholder Management & Communication

• Act as the main point of contact across technical and business teams

• Maintain alignment across ITS, clinical teams, compliance, and leadership

Reporting

• Produce weekly status reports (RAG indicators)

• Track milestones and schedule variance

• Present updates to CIO, PMO leadership, and executives

5. PMO Tools, Governance & Metrics

• Maintain project artifacts (WBS, RACI, risk logs, charters)

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Use tools such as:

• MS Project

• Smartsheet

• Jira / Confluence

• Adobe Workfront

Performance Tracking

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Monitor KPIs:

• On-time delivery

• Schedule variance (SV)

• Cost performance (CPI)

• Issue resolution time

• Change requests

Compliance

• Ensure adherence to governance standards

• Maintain HIPAA and regulatory compliance

6. Methodologies (Agile & Waterfall)

• Apply Agile/Scrum for iterative EHR and product enhancements

• Apply Waterfall for infrastructure and regulatory projects

• Use hybrid approaches when needed

Agile Responsibilities

• Facilitate Scrum ceremonies

• Manage backlogs with technical teams

• Drive continuous improvement

Originally posted on Himalayas