Customer Service Ticket Handler – Multilingual (English + EU Language)

Customer Service Ticket Handler – Multilingual (English + EU Language) Workster is partnering with a leading European provider of hospitality technology solutions to recruit Ticket Handlers (Customer Support Specialists) to join their growing international support team. This is a great opportunity to develop your career in a dynamic environment while working with cutting-edge hospitality and IT solutions.

Your Role

• Handle customer requests, incidents, and tickets in a timely and professional manner.

• Provide technical and product-related support for hospitality software, internet access, and TV/content solutions.

• Manage the full lifecycle of customer tickets: classification, prioritisation, resolution, and escalation when needed.

• Communicate effectively with customers, colleagues, and third-party providers to ensure resolution of issues within SLA targets.

• Document all cases clearly in the ticketing system and follow up until closure.

• Apply problem-solving and troubleshooting skills to provide solutions or escalate appropriately.

• Contribute to knowledge base articles and continuous improvement of support processes.

• Ensure high-quality customer interactions, maintaining a professional and empathetic approach.

Your Qualifications

• Fluent English (C1) plus one additional EU language (Spanish, Italian, French, German, or Nordic) – mandatory.

• Minimum 1 year of experience in technical support/help desk or ticket handling.

• Good understanding of networking and IT concepts (TCP/IP, DNS, DHCP, VLAN basics, Wi-Fi troubleshooting).

• Comfortable using diagnostic tools (ping, traceroute, nslookup, SSH/CLI).

• Strong communication and problem-solving skills; able to explain technical issues in plain language.

• Detail-oriented, organised, and able to manage multiple priorities simultaneously.

• Customer-focused, proactive, and SLA-driven mindset.

• Team player with adaptability and willingness to learn.

The Offer

• Long-term employment with opportunities for career progression.

• Paid training and continuous learning in hospitality technology solutions.

• Health insurance and meal allowance.

• Modern, international, and collaborative work environment.

• Work with an innovative company that is a leader in hospitality tech solutions across Europe.