Technical Engineer (Amazon Connect and CloudWatch)

This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. ​We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

• 5+ years of experience in software development or cloud/DevOps engineering.

• Strong knowledge of Node.js (v18+), Python, JavaScript .

• Advanced AWS experience, including IAM, VPC, networking basics .

• Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).

• Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).

• Familiarity with incident/problem management , observability, and automation scripting.

• Experience with Terraform/CloudFormation for monitoring infrastructure.

• Advanced spoken and written English.

Responsibilities

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Amazon Connect & Telephony

• Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer .

• Configure telephony/VoIP integrations, including SIP, routing, and call handling.

• Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs .

• Customize agent dashboards/CCP using JavaScript/React .

•

Cloud Monitoring & Observability

• Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces .

• Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.

• Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell .

• Implement monitoring infrastructure as code using Terraform or CloudFormation .

• Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

•

Analytics & Reporting

• Build real-time dashboards using Amazon Connect metrics.

• Export data for BI tools to improve decision-making and performance insights.

This poisition is for LATAM-based applicants .

Originally posted on Himalayas