Postal Clerk

Role Title: Postal Clerk Role Type: Contractor Location: Remote Time Commitment: 15-25 hours/week, short-term project micro1 is looking for Postal Clerks to help evaluate and improve AI systems on postal service topics. You’ll use your front-counter experience to check that questions sound like real customers and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample postal questions and flag any that don’t sound like what real customers ask.

• Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.

• Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.

• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.

• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Current, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate)

• 1+ years helping customers in person at a post office counter

• Working knowledge of mail classes, shipping options, postage, tracking, and change of address

• US-based

• Able to start quickly and commit 15-25 hours/week

• Clear, precise writing

Not a fit: Mail carrier, mail processing, or private shipping store experience alone

Nice to Have

• Experience with international mail and customs documentation

• Experience handling missing or damaged mail claims

• Experience creating guides, FAQs, or training materials

• Experience helping a diverse range of customers, including rural and non-English-speaking communities

Originally posted on Himalayas