Customer Relationship Manager (2) - 65718067801

Job Title: Customer Relationship Manager

Target Salary Range: $2,000-$3,000 per month

Location: Remote (South America / Latin America only)

Working Hours: 8:00 a.m. to 4:00 p.m. Central Time (U.S.)

Purpose of the Role

Our client is seeking an outgoing and organized Customer Relationship Manager to build stronger relationships with existing customers. This is not a cold-calling position; the sales team brings in new business, and your focus will be on retention, relationship management, and uncovering new opportunities within the existing base.

Key Responsibilities

• Build relationships with existing customers through video calls, phone, and email.

• Conduct regular customer check-ins and account reviews.

• Learn about customer businesses and their current product usage.

• Introduce customers to new product launches and additional offerings.

• Identify opportunities and facilitate connections between customers and technical sales experts.

• Handle customer requests, questions, and follow-ups.

• Maintain accurate customer contacts, notes, and account data.

• Proactively reconnect with inactive customers.

Requirements and Competencies

• Exceptional video presence with the ability to quickly build rapport.

• Excellent spoken and written English.

• Friendly, confident, and professional demeanor.

• Naturally curious, a good listener, and comfortable starting conversations.

• Highly organized with strong follow-up skills.

• Proficiency in CRM systems and video meeting software.

• Sales or account management experience is beneficial but not required.

• Tools Required: CRM systems, Microsoft Teams, Google Calendar, Excel, and other standard business software