German Customer Success Manager (BPO) - Lisbon

Are you a proactive professional with strong German language skills and a passion for empowering customers? Workster is recruiting a German Customer Success Manager to join a leading BPO partner in Lisbon. This is an exciting opportunity to help drive customer satisfaction and long-term loyalty while developing your career in client management within a dynamic, international environment.

Key Responsibilities – German Customer Success Manager in Lisbon (Customer Experience & Relationship Management)

• Act as a main point of contact for German-speaking clients, ensuring a high level of service and satisfaction throughout their customer journey.

• Develop trusted advisor relationships with key accounts, stakeholders, and executive sponsors, promoting customer retention and growth.

• Guide clients through onboarding, implementation, and usage of digital solutions and outsourced services.

• Identify and proactively address customers’ pain points, resolving issues with efficiency and professionalism.

• Collaborate closely with internal teams such as Operations, Sales, and Technical Support to guarantee swift and accurate service delivery.

• Monitor and analyse customer health metrics, feedback, and account activity for continuous improvement opportunities.

• Lead business review meetings and help clients unlock the full value of the company’s solutions.

• Document interactions accurately in CRM tools and ensure up-to-date client records for high quality support.

• Spot and share upsell or cross-sell opportunities to maximise customer value and business growth.

Required Qualifications – German Customer Success Manager (BPO, Lisbon)

• Fluency in German (C1 or higher) and solid communication skills in English (B2+).

• Strong customer orientation with demonstrated experience in Customer Success, Account Management, Customer Care, or BPO customer support roles.

• Excellent interpersonal skills with the ability to build relationships at all organisational levels.

• Technical savviness with confidence using CRM platforms (e.g., Salesforce, Dynamics), MS Office, and web-based tools.

• Analytical mindset with attention to detail, able to interpret data and take actionable steps.

• Positive, solution-driven attitude and ability to work collaboratively in multicultural teams.

• Outstanding time management, with proven ability to manage multiple priorities in a fast-paced environment.

Employee Benefits – Customer Success Career in Lisbon

• Full-time, permanent employment contract with stable working hours (Monday to Friday).

• Comprehensive paid onboarding and ongoing professional training.

• Attractive remuneration package and performance-related bonuses.

• Flexible, hybrid work arrangements (in-office and remote days as per project requirements Join Workster in Lisbon as a German Customer Success Manager (BPO)! Workster).

< is collaborating with a multinational leader in outsourcing solutions. We’re looking for a proactive team member to ensure the highest quality customer experience for our clients’ Germanli>Private medical insurance-speaking customers. Seize this opportunity to advance your career in a vibrant,, wellness programmes, and international environment in Portugal’s capital.

Key Responsibilities – German Customer Success and Client Relationship Management

• Act as the primary contact for German-speaking clients, providing support and access to employee discounts.</ resolving inquiries through multiple channels (calls, email, and chat).

• Manage and monitor the customer lifecycle, fostering long-term satisfactionli> <li, loyalty, and retention.

• Onboard new customers, assisting with product set-up, training, and best practice sharing to ensure successful adoption.

• Analyse client accounts to identify>Support for relocation to opportunities for upselling and cross-selling additional services or features.

• Handle escalations and complex cases, Lisbon if required.</li ensuring prompt and effective resolution in line with service level agreements.

• Collaborate>

• with internal teams, including product, support, and sales to ensure seamless clientModern office workspace in a vibrant international location.

• Opportunities for career advancement, learning, and development service delivery.

• Document all customer communications and maintain within a global organisation. <li tools.

>Inclusive culture with team • Gather feedback activities, events, and recognition programmes.

Application Process – Join as a German Customer Success from customers and share insights Manager in Lisbon

to help improve company products • Submit your and services.

CV in English detailing your

Requirements – German BPO Customer Success Manager Skills

• experience in customer management, account operations, or BPO support.

• SelectedFluency in German candidates will be invited to (C1) and excellent English skills (B2 and above), both written and spoken.

• Previous experience in a customer success, account management, or onsite), followed by relevant skills assessments.

• or premium customer service role – ideally in a BPO or technology environment.

• Strong communication, organisational.

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• Customer-focused attitude with a passion for delivering exceptional client experiences.

• your new journey as a Customer Success Manager in LisbonTech-savvy and confident using CRM systems, online platforms, and basic office – Grow, engage, applications.

• Ability to and make a difference with Workster!