Dutch Customer Advisor in Spain

Workster collaborates with a leading Outsourcing/BPO company that is looking to recruit Dutch-speaking Client Service Advisors to join their offices in Barcelona and support a worldwide giant of the audio equipment industry. Your Role

• Support customers over the phone, email, and chat

• Communicate with customers to find the best solution to their problem

• Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business

• You will use the latest technology and AI integrations and become an expert in this field

• Control and handle payment inquiries from sellers and buyers through various client platforms

• Flagging and escalation of customer queries and coming up with suitable solutions

• Mapping and improving business processes to enhance customer journey and satisfaction.

Your Qualifications

• Native level Dutch and fluent English

• Customer service is in your DNA and you have at least 1 year experience in the field already

• Good IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products

• Excellent communication skills

• You are proactive and solution-oriented

• You can think outside the box to always find a solution for the customer

• A technical background is an advantage

• You are proficient with computers and can type at lightning speed

The Offer

• Fantastic location in Barcelona

• Amazing schedule, Mo-Fr 09-18h

• Great base salary

• Fully paid training

• Awesome career development programs, specialized courses, and language classes