Portuguese Customer Support (Inbound) - Covilhã

Workster is partnering with a leading customer experience company to recruit a Portuguese-speaking Customer Support Specialist for an inbound customer service position based in Covilhã, Portugal. This is an excellent opportunity for a customer-focused professional who enjoys helping people and solving problems. You’ll support customers by phone, email, or other communication channels, provide accurate information, resolve enquiries efficiently, and deliver a consistently positive customer experience while meeting quality and performance standards.

Your Role

• Respond to inbound customer enquiries in Portuguese in a professional, friendly, and efficient manner

• Provide accurate information about products, services, orders, accounts, and company procedures

• Identify customer needs and offer appropriate solutions based on established guidelines

• Handle questions, complaints, and service requests while maintaining a positive customer experience

• Resolve issues at the first point of contact whenever possible, escalating more complex cases when required

• Record all customer interactions accurately in internal systems and customer relationship management tools

• Follow customer service processes, quality standards, data protection requirements, and company policies

• Meet agreed performance targets, including customer satisfaction, quality, productivity, and response time objectives

• Maintain a high level of product and service knowledge through ongoing training and updates

• Communicate clearly and adapt the approach to different customer needs and situations

• Handle customer information confidentially and comply with all security procedures

• Work collaboratively with colleagues and other departments to ensure effective customer support

Your Qualifications

• Fluent Portuguese

• Previous experience in customer support, contact centre, call centre, hospitality, retail, or another customer-facing environment is an advantage

• Excellent verbal and written communication skills

• Customer-focused attitude with strong listening and problem-solving abilities

• Ability to remain calm, patient, and professional when handling challenging customer interactions

• Good attention to detail and ability to follow procedures accurately

• Comfortable using computers, customer support platforms, and multiple digital systems

• Ability to work towards individual and team performance targets

• Reliable, adaptable, and comfortable working in a fast-paced service environment

• Ability to work independently and as part of a multicultural team

• Availability to work the required schedule, including shifts where applicable

The Offer

• Office-based customer support position in Covilhã, Portugal

• Professional onboarding and comprehensive customer service training

• Opportunity to join a leading international customer experience organisation

• International and multicultural working environment

• Competitive salary and benefits package

• Ongoing learning and professional development opportunities

• Supportive team culture and structured career progression

• Modern workplace and professional working environment

• Opportunity to develop valuable customer service, communication, and problem-solving skills