Billing & Insurance Claims Assistant

This is a remote position. Only LATAM-based candidates (bilingual in Spanish and English)

Full-Time | Independent Contractor

Position Overview We are seeking a detail-oriented Billing & Insurance Claims Assistant to support U.S.-based medical practices with end-to-end insurance billing processes. This role is primarily focused on claims management, corrected claims, and appeals , working closely with internal billing teams and insurance providers. The position is billing-focused and does not involve front desk responsibilities or appointment scheduling. Patient communication is limited to insurance-related matters only.

Current Scope of the Role The Billing & Insurance Claims Assistant is responsible for managing billing workflows independently after training, following established procedures and coordinating with internal billing leads when necessary.

Key Responsibilities

• Handle the full billing process up to claim submission .

• Prepare and submit corrected claims when errors are identified.

• Manage appeals , including:

• Online submissions

• Manual or mail-based appeals when required

• Communicate with U.S. insurance companies to resolve claim issues, denials, or process changes.

• Communicate with patients only for insurance-related matters (e.g., missing information, coordination with payer requirements).

• Work with multiple insurance companies , adapting to different billing rules and processes.

• Maintain accurate documentation and updates within billing systems and shared records.

• Follow internal workflows and documentation provided by the client and MyVA Support.

What This Role Does NOT Include

• Appointment scheduling

• Front desk or receptionist duties

• Answering inbound calls or general customer service

Skills & Experience Gained in This Role

• Practical experience with diagnostic and CPT billing codes .

• Exposure to 4–5 different U.S. insurance companies and their billing processes.

• Hands-on experience managing claim lifecycle, from submission to resolution.

• Ability to work independently after structured training and shadowing.

Challenges You May Encounter

• Adjusting to process changes from insurance companies that may affect claim timelines.

• Working within a multi-layer communication structure , requiring coordination with internal team members for escalations or approvals.

Requirements

• Proven experience in U.S. medical billing and insurance claims .

• Hands-on experience with corrected claims and appeals .

• Familiarity with CPT and diagnostic codes.

• Experience communicating with U.S. insurance providers.

• English level: B2 or higher (reading, writing, and speaking).

• Strong attention to detail and ability to work independently after training.

• Comfortable following documented procedures and workflows.

Nice to Have

• Experience working remotely with U.S.-based medical practices.

• Familiarity with EMRs or U.S. billing platforms.

• Willingness to expand responsibilities over time.

Benefits

Growth & Development Opportunities

• Continued exposure to additional insurance companies and more complex billing scenarios.

• Opportunity to deepen expertise across all payer processes.

• Based on performance and business needs, the role may gradually evolve to include limited patient phone interactions strictly related to billing and insurance matters.

• Periodic performance reviews focused on accuracy, efficiency, and compliance.

Work Conditions

• Remote position (LATAM-based candidates only)

• Full-time availability aligned with U.S. business hours

• Independent Contractor role (contractor is responsible for local taxes and statutory contributions)

• $850 USD Monthly

• Productivy bonus of 50 USD (paid in local currency)

• Reliability bonus of 25 USD (paid in local currency)

• Consecutive reliability bonus of 50 USD (paid in local currency)

Originally posted on Himalayas