Onboarding Project Coordinator

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a family-owned third-party logistics (3PL) provider specializing in eCommerce fulfillment, warehousing, and B2B retail distribution. The company supports client onboarding, retailer integrations, and fulfillment operations, with a focus on maintaining accurate processes and meeting retailer compliance requirements.

ROLE OVERVIEW

The Onboarding Project Coordinator will manage the execution and coordination of client onboarding activities and SPS Commerce integrations, ensuring retailer connections are configured correctly, transactions are monitored, and onboarding projects remain on schedule. This role involves troubleshooting EDI errors, coordinating with internal teams, maintaining project documentation, and supporting successful client launches.

The ideal candidate has hands-on SPS Commerce Fulfillment experience, strong project coordination skills, and practical experience using AI tools to improve operational workflows. This individual will work closely with the Onboarding Project Manager, Client Services, Operations, and Finance, with responsibilities divided approximately between SPS/EDI execution (50%), onboarding coordination (30%), and AI-driven reporting and automation (20%).

LOCATION

Fully Remote (Work from Home) | 9:00 AM - 5:00 PM EST

KEY RESPONSIBILITIES

SPS COMMERCE & EDI EXECUTION

- Set up and test retailer connections in SPS Commerce, including EDI 850 purchase orders, 856 advance shipping notices (ASN), 810 invoices, 846 inventory, and 855/860 documents as required.

- Manage trading partner requirements and retailer routing guides to ensure compliance.

- Monitor SPS Commerce daily for failed or rejected transactions and resolve missing SCAC/BOL information, ASN errors, and duplicate purchase orders.

- Identify and resolve transaction issues before they result in retailer chargebacks.

- Coordinate GS1-128/UCC-128 compliance label and packing list testing with Operations.

- Research retailer chargebacks and prepare root-cause and credit analyses for Client Services and Finance.

- Track SPS support tickets and maintain accurate retailer connection statuses in project trackers.

CLIENT ONBOARDING & PROJECT COORDINATION

- Maintain onboarding checklists and project trackers for new clients and sites, including Houston.

- Schedule kickoff, integration, and go-live calls with clients and internal stakeholders.

- Document meeting notes, publish action items, and follow up with responsible team members.

- Collect client setup information, including item masters, SKU and kit configurations, forecasts, carrier accounts, ship-to details, and location IDs.

- Execute bulk order updates and data corrections in the Logistics Portal under the Onboarding Project Manager's direction.

- Prepare complete onboarding handoff documentation to support Account Managers in taking ownership of client relationships.

AI-DRIVEN REPORTING & DATA ANALYSIS

- Use Claude and Qlik data to analyze purchase order, ASN, and order exports.

- Identify and summarize recurring transaction errors and operational patterns.

- Develop and maintain reusable AI prompts, skills, and templates for onboarding status updates, SPS error triage, and handoff documentation.

- Use operational data and AI tools to improve reporting accuracy and streamline recurring tasks.

PROCESS DOCUMENTATION & TEAM ENABLEMENT

- Create concise job aids and standard operating procedures (SOPs) for routine SPS Commerce processes.

- Develop documentation that enables Account Managers to independently resolve common SPS questions.

- Maintain organized onboarding resources, process templates, and operational documentation.

- Identify opportunities to improve recurring onboarding and EDI workflows through reusable resources and automation.

QUALIFICATIONS

EXPERIENCE

- 2+ years of hands-on SPS Commerce Fulfillment experience within a 3PL, brand, or retailer environment, including end-to-end onboarding of new trading partners.

- Experience working with core EDI documents, including 850, 855, 856, 810, and 846, as well as retailer routing guides and compliance requirements.

- Familiarity with retailer requirements for Target, Costco, TJX, UNFI, and department stores.

- Experience troubleshooting ASN and invoice rejections and documenting retailer chargeback disputes.

- Practical experience using Claude, ChatGPT, or similar AI tools daily to analyze data exports, draft client communications, and develop reusable prompts or templates.

- Experience coordinating projects, maintaining trackers, documenting meeting notes, and following up on action items with clients and internal teams.

SKILLS

- Strong working knowledge of SPS Commerce Fulfillment, retailer EDI integrations, and transaction monitoring.

- Ability to configure and test trading partner connections and troubleshoot common EDI transaction errors.

- Understanding of retailer routing guides, compliance requirements, and chargeback documentation.

- Strong Microsoft Excel skills, including lookups, pivot tables, and cleaning large order and purchase order exports.

- Ability to analyze operational data and identify recurring transaction errors.

- Ability to use AI tools to create reusable prompts, templates, and operational resources.

- Strong organizational skills for maintaining onboarding checklists, project trackers, and client documentation.

- Ability to coordinate meetings, track action items, and follow up with internal and external stakeholders.

- Ability to document operational processes through clear SOPs and job aids.

- Strong attention to detail when managing retailer requirements, client setup informat