Senior Strategic Account Manager

ABOUT THE ROLE Our client is seeking a Senior Strategic Account Manager to serve as the primary strategic partner and trusted business advisor for our key clients.

This is a senior, consultative leadership role. You will not be running ad campaigns, managing production tasks, or building automations. We have dedicated channel specialists, project managers, and AI engineers for execution. Your sole focus is owning client relationships, driving marketing strategy, ensuring retention, and unlocking account growth.

If you are ready to own high-value client relationships from onboarding through renewal, bridge the gap between technical execution and business strategy, and drive clear ROI, this is the role for you. Apply to align our specialist teams across Paid Ads, SEO, and AI Engineering with core client objectives and transform complex marketing performance into clear, executive-level growth insights!

RESPONSIBILITIES

• Serve as the primary strategic partner for C-suite and executive marketing decision-makers.

• Lead client onboarding, 90-day account planning, weekly check-ins, and Quarterly Business Reviews (QBRs).

• Translate technical marketing data into executive-level updates focused on business ROI.

• Monitor account health, manage relationship risks, drive renewals, and safeguard client retention.

• Guide multi-channel growth strategies across Paid Search, Paid Social, SEO, AEO/GEO, CRM, and Marketing Automation.

• Evaluate performance metrics (ROAS, CAC, conversion rates, pipeline) and deliver executive-level QBRs and 90-day roadmaps.

• Protect account profitability by managing scopes of work (SOWs), resource consumption, and scope creep.

• Identify expansion opportunities, lead commercial upsell discussions, and drive long-term renewals.

• Leverage AI tools to streamline account planning, research, and performance reporting.

• Partner with internal AI Engineering and Operations teams to refine account workflows.

• Oversee AI-generated outputs to guarantee quality, context, and strategic accuracy.

• Adhere to standardized onboarding, reporting, and renewal playbooks while providing feedback to optimize workflows.

• Track account health metrics and maintain structured relationship data across client accounts.

• Partner with Operations to refine communication standards, task handoffs, and delivery visibility.

• Mentor junior Account Managers on strategic account leadership as the agency grows.

REQUIREMENTS

• English +C1

• Experience: 6+ years in digital agency account management or client strategy, including 3+ years directly owning C-suite relationships and QBRs for mid-market or enterprise accounts.

• Marketing Strategy: Deep knowledge of Paid Search, Paid Social, SEO, and CRM, with the ability to analyze core performance metrics (ROAS, CAC, CPA, pipeline) and connect them directly to revenue.

• Commercial Acumen: Strong commercial judgment with hands-on experience managing SOWs, account profitability, renewals, scope boundaries, and expansion opportunities.

• Leadership & Communication: Proven ability to guide cross-functional specialist teams without needing to execute campaigns yourself, paired with exceptional executive presentation skills.

• Tech Stack: Proficiency with CRMs (HubSpot/Salesforce), analytics platforms (GA4, Looker Studio), PM tools (Asana/ClickUp), and AI productivity assistants (ChatGPT/Claude).

PREFERRED

• Experience at a boutique or mid-sized digital marketing agency serving B2B clients.

• Experience managing multi-service client engagements with significant strategic complexity.

• Background in B2B lead generation, SaaS, professional services, healthcare marketing, or other performance-driven industries.

• Experience directly contributing to client retention and account expansion.

• Experience leading client strategy in organizations with distributed or international delivery teams.

• Experience with HubSpot, Semrush, Google Ads, Meta Ads, LinkedIn Ads, and related marketing platforms.

• Experience working within AI-enabled or highly automated operational environments.

• Experience mentoring Account Managers or helping establish client-service standards.