Implementation Consultant

• Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.

• Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions.

• Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements.

• Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.

• Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.

• Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.

• Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction.

• Track and document project progress, ensuring deliverables align with scope and client expectations.

• Proven experience with monday.com , including advanced workflow design, automations, and integrations.

• 3+ years of project management, implementation, or consulting experience in a client-facing role.

• Experience providing training and creating documentation for end-users.

• Familiarity with related platforms (e.g., make.com , Zapier) is a plus.

Responsabilidades: • Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.

• Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions.

• Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements.

• Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.

• Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.

• Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.

• Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction.

• Track and document project progress, ensuring deliverables align with scope and client expectations.

Deseable: • Strong ability to manage multiple client accounts and prioritize effectively.

• Exceptional problem-solving skills and a proactive approach to challenges.

• Excellent communication skills, both written and verbal.

Beneficios: Oportunidad de crecimiento con un equipo multinivel Vacaciones y feriados Flexibilidad y autonomía Pago USD Trabajo remoto - Latam