Solutions Engineer

🇧🇷 🇦🇷 🇨🇴 🇲🇽 🇵🇾 🇨🇱 🇨🇷 🇵🇪 🇺🇾 Exclusive to candidates based in Brazil, Argentina, Colombia, Mexico, Paraguay, Chile, Costa Rica, Peru, and Uruguay

Requirements Must-haves

• 5+ years of solutions engineering, technical program management, or integration consulting experience

• Experience with business messaging APIs and review processes (e.g. WhatsApp Cloud API, webhooks, template review, policy enforcement)

• Proficiency with Postman or similar tools to validate third-party API integrations

• Ability to read unfamiliar code across common stacks and pinpoint defects by file and line

• Ability to write clear standards, scored review findings, and remediation plans

• Ability to tell a working integration from one users actually want, and explain why

• Ability to reject submissions and defend decisions while preserving client relationships

• Ability to judge which issues to resolve independently and which to escalate

• Ability to ramp up on Apple’s messaging APIs and UX standards within 30 days

• Deep understanding of how schema-valid payloads can render differently across iOS versions

• Strong communication skills in both spoken and written English

What makes you stand out

• Exceptional American business English, suited to a fully client-facing role

• Previous experience at a US company and a solid grasp of its business culture

• Strong code-reading skills to evaluate partner work firsthand

Nice-to-haves

• Startup experience

• Background at a Meta Business Solution Provider, Tech Provider, or Apple MSP

• Experience with Apple Messages for Business, on either the MSP or brand side

• Experience with on-device Apple Messages testing (e.g. XCUITest, accessibility framework, AppleScript on macOS, screen capture rigs)

• Experience owning a certification, compliance, app review, or quality gate function

• Experience with conversational design or evaluating AI/LLM agents in messaging channels

• Experience with test automation for conversational flows (e.g. evaluation harnesses, golden sets, false-pass measurement)

• Product instinct for internal tooling and automation opportunities

• Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent

What you will work on

Integration review and scoring

• Review partner source code, API endpoints, Postman collections, and logs to confirm integrations are built to spec

• Evaluate user experience across interactive message types (e.g. List Picker, Time Picker, Apple Pay, Authentication, Forms, Rich Links, agent handoff)

• Validate outbound traffic against source properties or partner logs

• Assess integration design (e.g. webhook delivery, tenant and brand isolation, idempotency, retry and backoff, rate limits, queueing, observability)

• Assess security posture (e.g. JWT handling, signature verification, secret storage, Apple Pay merchant configuration)

• Score technical items against a documented rubric and issue approve, approve with fixes, or reject verdicts

• Document the reasoning behind each verdict to keep decisions consistent across partners

• Provide specific remediation guidance and guide partner engineering teams through revision cycles

• Uphold quality standards even under commercial pressure to launch faster

• Prepare partners to pass Apple Integration Review and Experience Review on the first attempt

Partner portfolio leadership

• Act as technical lead for several concurrent clients alongside a pod lead and a Technical Project Manager

• Support partners through their first live brand integration after platform certification

• Run projects independently and brief founders on each client’s technical status

• Escalate only the issues that require founder involvement

Standards and specifications

• Own and extend the specification set (e.g. JSON schemas, OpenAPI surface, fixtures, conformance matrix, decision records, checklists)

• Translate Apple’s guidelines into clear, testable requirements

• Version specifications, checklists, rubrics, and models together so past verdicts are reproducible

• Keep the framework portable across other messaging channels

• Keep partner reviews and unreleased Apple roadmap items strictly confidential