Navan - German Senior Travel Consultant in Berlin

Workster is partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Berlin-based team. In this role, you will provide high-quality support to corporate travelers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with self-service tools, and ensuring compliance with company and customer policies.

Key Responsibilities

• Provide customer support via chat, calls, and emails, ensuring a smooth travel experience

• Stay up to date with relevant travel information, destinations, and service providers

• Assess customer needs, urgency, and preferences efficiently

• Handle complex travel bookings, including flights, rail, accommodations, and additional services

• Assist customers with self-service options on travel platforms and apps

• Ensure responses are timely and aligned with service level agreements (SLAs)

• Maintain compliance with company and customer policies, following global travel standards

• Provide feedback to stakeholders on service improvements and key processes

• Participate in team discussions on industry trends, products, and service providers

• Stay informed about best practices in business travel

• Meet attendance, training, and performance expectations

Requirements

• Fluent English & German (C1), both written and spoken

• 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings

• 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory

• Experience in customer-facing roles or contact center environments

• Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce

• Strong multitasking and problem-solving skills

• Ability to work independently and handle customer issues efficiently

• Professional, empathetic, and excellent communication skills

• Additional language skills in French, German, Spanish, or Italian are a plus.

The Offer

• Competitive remuneration package based on experience, skills, and performance

• Medical, dental, and vision plans with premium coverage

• Paid parental leave and bereavement leave

• Subsidized commuter benefits

• Mental health support programs

• Connectivity stipends to support remote work

• Guidance, training, and career development tools