Operations Manager

Workster is partnering with a leading B2B solution provider who are looking to recruit a Operations Manager for their Gaming studios in Sofia, Bulgaria.

Your Role

• Define and implement operational strategies for the Bulgarian market in alignment with global standards

• Lead the setup and ongoing management of the Live Casino studio, ensuring timely delivery of projects

• Oversee day-to-day operations, ensuring efficiency, compliance, and high service quality

• Build and manage a high-performing team while fostering a strong, positive workplace culture

• Collaborate with HR on recruitment and retention strategies tailored to local market needs

• Optimize workflows, resource allocation, and performance through data-driven improvements

• Ensure full compliance with Bulgarian laws, manage risk, and maintain legal documentation

• Oversee budgeting, vendor relations, and facility operations to ensure cost-effective delivery.

Your Qualifications

• Excellent communication skills in both English and Bulgarian

• Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree is preferred

• Professional certifications such as PMP or Six Sigma are an advantage

• Proven leadership experience in operations, ideally in the iGaming or entertainment industry

• Experience with studio setup, workflow optimization, and regulatory compliance in Bulgaria

• Strong negotiation and stakeholder management skills

• Strategic thinker with a proactive and improvement-focused mindset

• Comfortable working under pressure in a dynamic, fast-paced environment.

The Offer

• Competitive salary structure and rewarding bonuses

• Comprehensive training aligned with the highest company standards

• Friendly and supportive work culture

• Significant growth opportunities within a fast-moving international company

• Additional health insurance covering outpatient, hospital, dental, and optical services

• Public transportation card / allowance

• Fully covered MultiSport card

• Monthly food vouchers worth 160 BGN

• Access to company’s Learning Hub for personalized learning and career development

• And many more!!!