Case Coordinator

Job Description: Case Coordinator (Surrogacy Program) Location: Fully Remote Region Preference: South America Gender Preference: Female candidate preferred Employment Type: Full-time

Role Overview We are seeking a highly compassionate, organized, and client-focused Case Coordinator to support surrogates throughout their full surrogacy journey. This is a fully remote position responsible for coordinating care, communication, and case management across multiple stakeholders, ensuring a seamless, supportive, and well-structured experience for all parties involved. The ideal candidate will bring strong interpersonal skills, healthcare exposure (preferably OB-GYN or medical background), excellent English communication, and the ability to manage complex workflows in a sensitive, client-centric environment.

Key Requirements

Core Qualifications

• Strong English fluency (spoken and written) – video pre-screen required

• Based in South America

• Background in medical, healthcare, or OB-GYN strongly preferred

• Bachelors degree in a healthcare-related field preferred

• Basic understanding of:

• OB-GYN care

• Medical insurance

• Healthcare systems

• Third-party coordination in healthcare settings

Professional Skills

• Highly organized and detail-oriented

• Strong multitasking and prioritization abilities

• Excellent interpersonal and communication skills

• Strong customer service orientation and empathy

• Client-centric mindset with a passion for care coordination

• Comfortable working with CRM systems

• Proficient in Microsoft Office tools (Email, Excel, Word, PowerPoint)

• Ability to represent the company professionally and positively

• Proactive problem-solver with strong ownership mindset

Key Responsibilities

Case & Client Management

• Understand the surrogacy process and guide surrogates through every stage of the journey

• Build strong relationships and create a supportive, client-centric experience for surrogates

• Serve as the primary liaison between:

• Intended parents

• Surrogates

• Fertility clinics

• Attorneys

• Mental health professionals

Process Coordination

• Guide clients through all stages of the surrogacy lifecycle:

• Screening

• Matching

• Legal processes

• Medical processes

• Pregnancy journey

• Delivery

• Schedule medical and related appointments

• Follow up on results and request medical records

• Coordinate documentation across stakeholders

Case Operations

• Maintain accurate and up-to-date:

• Case files

• Documentation

• Timelines

• Milestones

• Monitor case progress and ensure no steps are missed

• Track and manage daily activities using the CRM system

• Ensure task completion and workflow continuity

Ownership & Performance

• Demonstrate strong attention to detail and quality of execution

• Take initiative to solve issues in a timely and professional manner

• Proactively identify risks and delays in case progression

• Perform other duties as assigned

Ideal Candidate Profile

• Empathetic, calm, and emotionally intelligent

• Passionate about supporting families and surrogates

• Comfortable working in emotionally sensitive healthcare environments

• Highly reliable, accountable, and process-driven

• Strong coordination and relationship-building capability

What We Offer

• Fully remote work environment

• Purpose-driven, impact-focused role

• Opportunity to work in a highly meaningful healthcare domain

• Collaborative and mission-aligned team culture

This role is ideal for candidates who combine healthcare knowledge with strong coordination skills and a genuine passion for client care and service excellence. Originally posted on Himalayas