Customer Success Manager

🚀 WE’RE HIRING: TECHNICAL CUSTOMER SUCCESS MANAGER 🌟 📍 Location: Guatemala, El Salvador, Honduras & Colombia ONLY | 🌎 Remote

🏢 Company: The Functionary 💼 Employment Type: Full-Time | Long-Term Contract 💻 Work Arrangement: Remote / Work from Home

Are you a customer-focused professional who knows how to build strong client relationships, drive customer retention, and turn customer needs into successful business outcomes? 🤝 The Functionary is looking for a Customer Success Manager to join our team and help deliver an exceptional customer experience throughout the entire customer lifecycle! 🚀

🌟 WHAT YOU’LL DO 🔵 🤝 Manage Customer Relationships Build and maintain strong, long-term relationships with customers through proactive communication, regular meetings, and business reviews. 🟢 📈 Drive Customer Success & Retention Monitor account health, identify risks, and develop strategies to improve customer satisfaction, adoption, engagement, and retention. 🟠 🚨 Manage Customer Escalations Take ownership of high-priority customer issues and coordinate with internal teams to ensure timely and effective resolution. 🟣 📊 Track Customer Success Metrics Monitor KPIs such as CSAT, retention, response times, customer health scores, and other performance indicators. 🔴 🤝 Collaborate Across Teams Work closely with Operations, Product, Finance, Technical Support, and other teams to deliver a seamless customer experience. 🟡 👥 Coach & Mentor Teams Provide coaching, feedback, guidance, and support to Customer Success Specialists while helping promote a customer-centric culture. 🔷 ⚙️ Improve Processes Identify opportunities to improve customer success workflows, documentation, efficiency, consistency, and overall service delivery.

💎 WHAT WE’RE LOOKING FOR ✨ Experience in Customer Success, Account Management, Client Services, or Customer Experience . ✨ Strong relationship management and stakeholder management skills. ✨ Experience with customer retention, customer adoption, account health, and customer satisfaction . ✨ Strong problem-solving and analytical skills . ✨ Experience monitoring KPIs and customer success metrics such as CSAT, retention, and customer health. ✨ Excellent verbal and written communication skills . ✨ Experience handling customer escalations and complex client issues . ✨ Ability to coach, mentor, and support team members . ✨ Strong business acumen and understanding of the customer lifecycle. ✨ Ability to work independently, manage multiple priorities, and take ownership of customer outcomes.

🌎 Guatemala, El Salvador, Honduras & Colombia ONLY candidates are welcome to apply!

📌 POSITION DETAILS 🗓️ Schedule: Full-time availability required — exact schedule will be provided later in the process. 💰 Salary: TO BE DISCLOSED ON CONTACT 🗣️ English: Advanced English level (C1) 📋 Contract Type: Long-Term Contract 🏠 Work Arrangement: Remote / Work from Home 🌎 Geos: Guatemala, El Salvador, Honduras & Colombia ONLY 💻 Equipment: Provided

📩 INTERESTED? Please submit your up-to-date resume in English via: 📱 WhatsApp: +503 6930 3141

🚀 Join The Functionary and help us create exceptional customer experiences!

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