Developer Support Agent – Arabic Market - TPPT

Workster is partnering with a global tech solutions leader to hire motivated and detail-oriented Developer Support Agents. This role focuses on supporting one of the world’s most prominent digital platforms, helping developers resolve issues and succeed with their applications. If you’re tech-savvy, solution-focused, and fluent in Arabic and English, this is a great opportunity to build your career in a hybrid work setting in Lisbon. As a Developer Support Agent , you will provide high-quality support to developers using a major global app ecosystem. You’ll assist with resolving technical issues, managing policy appeals, and maintaining a consistent and informative communication style. This support is delivered via email and chat only .

Your Role

• Handle escalations and appeals from developers regarding actions on their apps

• Conduct detailed research and provide clear, accurate summaries to developers and internal teams

• Review and curate documentation; ensure data accuracy and policy alignment

• Become an expert in platform policies and demonstrate strong empathy for developer needs

• Communicate complex technical issues in a clear and concise manner

• Multitask and make sound decisions in a fast-paced, tech-driven environment

• Collaborate with internal teams to drive improvements and ensure timely issue resolution

• Review documentation and content for public-facing developer guidance

Your Qualifications

• Fluency in Arabic (C1+) and English (B2+)

• Previous experience in customer support or technical support is preferred

• Strong communication and writing skills

• Excellent attention to detail and analytical mindset

• Comfortable with multitasking and complex problem-solving

• Ability to quickly grasp new tools and technologies

• Based in Lisbon or open to relocation

• Open to hybrid work (office located in Lagoas Park, Oeiras)

The Offer

• Initial temporary contract with the opportunity for long-term extension

• Full training program (20 days), provided in English

• Hybrid work model with office days at Lagoas Park (18km from Lisbon)

• Modern and supportive working environment

• Private health insurance from day one

• Meal allowance via card, valid in restaurants, cafés, and supermarkets

• Career development opportunities with a global tech support leader

• Standard Portuguese employment benefits, including paid holidays and compensation days for public holiday shifts