Insurance Specialist

MTR Insurance Housing Specialist Job Overview CS Outsource is looking for an experienced MTR Insurance Housing Specialist to join our fully remote team and support US-based clients. The ideal candidate will have hands-on experience in insurance housing, temporary housing, mid-term rentals, or relocation services, with strong case-management, property-matching, communication, and negotiation skills. The role involves managing insurance housing cases from initial placement through move-out while coordinating with policyholders, insurance adjusters, landlords, and property owners.

Key Responsibilities

• Manage MTR and insurance housing cases from placement through move-out.

• Match displaced policyholders with suitable properties based on their housing needs, location, budget, duration, and other requirements.

• Coordinate with insurance adjusters, policyholders, landlords, and property owners throughout the housing process.

• Manage ALE (Additional Living Expenses), approvals, extensions, move-in and move-out dates, and case documentation.

• Handle urgent housing situations and resolve issues quickly and professionally.

• Maintain accurate case records, property information, and follow-ups through CRM/PMS platforms.

• Negotiate housing terms, rental rates, extensions, and other case-related requirements.

• Coordinate property availability and ensure suitable housing options are secured within required timelines.

• Monitor active cases and follow up on outstanding approvals, documentation, and housing requirements.

• Maintain clear and timely communication with all parties involved in each case.

Requirements

• Proven experience in insurance housing, temporary housing, relocation, or MTR/property management .

• Hands-on understanding of ALE (Additional Living Expenses) and insurance housing processes.

• Strong property-matching and case-management skills.

• Excellent written and verbal English communication skills.

• Strong negotiation and problem-solving abilities.

• Exceptional attention to detail and organizational skills.

• Ability to manage multiple active cases and deadlines simultaneously.

• Ability to handle urgent and crisis situations calmly and professionally.

• Strong experience using CRM/PMS platforms.

• Ability to work independently in a fast-paced, client-focused environment.

Preferred Qualifications

• Experience working with US-based insurance housing or relocation companies.

• Experience coordinating directly with insurance adjusters and displaced policyholders.

• Experience with MTR, corporate housing, temporary housing, or relocation services.

• Experience with platforms such as:

• ReloQuest

• Yardi / Yardi Voyager

• AppFolio

• RealPage

• Rent Manager

• Propertyware

• DoorLoop

• Strong understanding of property management operations, rental agreements, extensions, and move-in/move-out coordination.

Working Hours

• Full-time, aligned with US business hours.

• Must be available to support US-based clients and handle time-sensitive housing cases.

Why Join Us?

• Fully remote position.

• Work directly with US-based clients.

• Opportunity to specialize in MTR and insurance housing.

• Gain experience with professional property-management systems.

• Long-term career growth opportunities.

• Work with an international and collaborative team.

Apply Now If you have hands-on experience in insurance housing, MTR, temporary housing, relocation, or corporate housing and are comfortable managing time-sensitive cases for US-based clients, we’d love to hear from you.